CAC: Unlocking Customer Service Magic

The Celebration Area Council invites you to explore customer service magic with James Songster of Emerging Leader Training.

Understanding the difference between transactions and interactions is critical to the success of your brand. Participants will learn to better manage customer relationships through the 5 Keys to Great Customer Service and conflict resolution skills, and better appreciate the critical importance of building and maintaining trust.

About James Songster
Combining his career as a professional Magician, with his expertise as a Disney instructor on the subjects of Emerging Leader Skills, Fostering Teamwork, and Promoting Creativity ideally positions James Songster as a one-of-a-kind workshop facilitator.

For nearly three decades James trained Walt Disney World Cast Members and is a recipient of the prestigious Disney Legacy Award, one of the highest recognition honors presented by the Walt Disney Co. His career, and established expertise, in the delivery of instructional programs on the subject of emerging leader training have made him highly sought after by universities, colleges and organizations looking to improve the skills of their own emerging leaders.

James has created a specialized series of seminars and workshops combining his knowledge of Disney training and operating philosophies, with his love of Magic. This now makes it possible for organizations, ready to strengthen their culture of emerging leadership, teamwork, or creativity skills.

James pairs everything he knows about creating engagement with his passion for developing leadership skills and “Unlocking the Magic” of an emerging leader. And those who participate learn that this is where the true magical transformation happens. Each experience has been created exclusively for those who have a desire to foster stronger teamwork, are eager to acquire proven and easy to use tools for inspiring creativity, and possess the courage to unlock their own Emerging Leadership Skills.

Event Sponsors

Date and Time

Wednesday Jul 12, 2023
11:00 AM - 1:00 PM EDT

July 12, 2023
11:00 AM - 1:00 PM

Location

Windsor at Celebration
2370 Celebration Blvd.
Celebration, FL 34747

Fees/Admission

$30 includes leadership training and lunch